Terms of Service

Zuba, operated by Embra LLC • Effective: 6/21/2026 • Last updated: 06/2026

These Terms of Service ("Terms") are a binding agreement between you and Embra LLC ("Embra," "we," "us," or "our") governing your use of the Zuba mobile application and the website at apps.embrallc.com (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read carefully. These Terms include a disclaimer of warranties (§12), a limitation of liability (§13), an indemnification obligation (§14), and your agreement that you are solely responsible for your professional inspection work and for any data you collect about your customers (§6, §9).

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" includes that business.
You must provide accurate account information and keep it current.
You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

2. The Service

Zuba is software that helps home inspectors schedule inspections, optimize routes, complete custom inspection forms, generate and deliver reports, send reminders, and request payment from their customers. We may add, change, or remove features at any time. The Service is a tool; it does not perform inspections and does not provide professional, legal, engineering, or financial advice.

3. Subscriptions & billing

Some features require a paid subscription. Pricing and plan details are shown in the app before purchase.
Where you buy through the Apple App Store or Google Play, billing, renewals, and refunds are handled by that store under its terms, and payment is charged to your store account. Subscriptions auto-renew unless canceled at least 24 hours before the end of the current period. Manage or cancel in your App Store / Google Play account settings.
Any free trial automatically converts to a paid subscription unless canceled before it ends.
Except where required by law or a store's policy, payments are non-refundable. Store-processed purchases follow that store's refund policy.
We use RevenueCat to manage subscription entitlements.

4. Customer payments & Stripe

The Service lets you request and accept payments from your customers through Stripe. By using these features:

You must create and maintain a Stripe connected account and agree to the Stripe Connected Account Agreement and applicable Stripe terms. Stripe — not Embra — processes card payments and is responsible for cardholder data.
The transaction is solely between you and your customer. Embra is a technology platform that facilitates the payment; we are not the merchant or seller, are not a party to your transaction, and are not responsible for the goods/services, refunds, chargebacks, disputes, or taxes arising from it. You are responsible for refunds and for the lawfulness of what you charge.
You authorize Embra to collect a platform fee (disclosed in the app) on payments processed through the Service.
You are responsible for all taxes on your transactions and your business.

5. Your content & data

You retain ownership of the content and data you create or upload ("Your Content"), including inspection notes, photos, forms, and reports. You grant Embra a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you (for example, to generate reports, route your day, and send messages you request), and to create aggregated or de-identified data. We do not sell Your Content. Our handling of personal information is described in the Privacy Policy.

6. Your responsibilities

Consent for customer data. You represent that you have all rights, notices, and consents needed to collect and provide your customers' personal information (names, phone numbers, emails, property details, photos) and to have Embra send reports, invoices, payment links, and email/SMS reminders to those customers and the recipients you designate.
Messaging consent. You will obtain prior express consent before enabling SMS reminders for a customer and will honor opt-out (STOP) requests. You will comply with the TCPA, CAN-SPAM, and all applicable communications laws.
Lawful, professional use. You will comply with all laws and licensing/regulatory requirements applicable to home inspection in your jurisdiction.
Accuracy. You are responsible for the accuracy and completeness of your inspections and reports.

7. Acceptable use

You agree not to:

Use the Service unlawfully, or to harass, defraud, or harm others;
Upload malware, attempt to breach security, probe, scan, or test vulnerabilities, or access data not intended for you;
Reverse engineer, decompile, scrape, or create derivative works except as permitted by law;
Resell, sublicense, or provide the Service to third parties except your own authorized team members;
Send messages to individuals who have not consented or who have opted out;
Interfere with or disrupt the integrity or performance of the Service.

8. AI features

The Service offers AI-assisted features (e.g., drafting report prose from your notes and generating a daily route briefing) powered by third-party AI (Google Gemini). AI output may be inaccurate, incomplete, or unsuitable. You must review, edit, and approve all AI-generated content before relying on or delivering it. AI output is not professional, legal, or engineering advice, and Embra is not responsible for decisions you make based on it. Do not submit content you are not authorized to share with a third-party AI provider.

9. Professional-responsibility disclaimer

Zuba is a productivity tool for licensed/qualified inspectors. Embra does not perform, supervise, verify, or warrant any inspection, finding, or report. You are solely responsible for the conduct of your inspections, the content and accuracy of your reports, your professional judgment, and your compliance with all inspection standards, licensing, and laws. Any reliance by your customers on your reports is a matter between you and your customers.

10. Third-party services

The Service relies on third-party providers (including Supabase, Stripe, Twilio, Google, Resend, WeatherAPI.com, RevenueCat, Apple, and Expo). Your use of features that depend on them may be subject to their terms, and we are not responsible for third-party services, outages, or acts/omissions.

11. Intellectual property

The Service, including its software, design, branding ("Zuba"), and content (excluding Your Content), is owned by Embra and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms. All rights not expressly granted are reserved.

12. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Embra does not warrant that the Service will be uninterrupted, error-free, secure, or that data, routes, ETAs, AI output, or reports will be accurate or reliable. You use the Service at your own risk.

13. Limitation of liability

To the maximum extent permitted by law, Embra and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service, even if advised of the possibility. Embra's total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid Embra for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You will defend, indemnify, and hold harmless Embra and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Content and the data you collect, including your customers' personal information; (c) your inspections, reports, and professional services; (d) your messages to customers; or (e) your violation of these Terms or any law or third-party right.

15. Termination

You may stop using the Service and delete your account at any time (see the Privacy Policy, §10). We may suspend or terminate your access if you violate these Terms, create risk or legal exposure, or if we discontinue the Service. Sections that by their nature should survive (e.g., §§5, 6, 9, 11–14, 16) survive termination.

16. Governing law & disputes

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the state and federal courts located in Jefferson City, MO have exclusive jurisdiction, and you consent to venue there.

Informal resolution then arbitration. Before filing a claim, you agree to contact us at support@embrallc.com to attempt to resolve it. To the extent permitted by law, any dispute that cannot be resolved will be settled by binding individual arbitration, and you and Embra waive any right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing us.

17. Apple App Store — additional terms

If you obtained the app from the Apple App Store, the following apply and, in case of conflict with the rest of these Terms with respect to the Apple-sourced app, control:

These Terms are between you and Embra only, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to furnish maintenance or support for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims are Embra's responsibility.
Apple is not responsible for addressing product claims (e.g., product-liability, legal/regulatory non-conformance, or consumer-protection claims).
Apple is not responsible for third-party intellectual-property claims relating to the app.
You represent you are not located in a U.S.-embargoed country or on a U.S. prohibited-party list, and you will comply with applicable export laws.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Google Play — additional terms

If you obtained the app from Google Play, your use is also subject to the Google Play Terms of Service. Embra, not Google, is responsible for the app and for support. Google is not a party to these Terms and is not liable for the app.

19. SMS / messaging terms

When you enable SMS reminders, you and your customers agree that: messages are appointment-related; frequency varies; message and data rates may apply; recipients can reply STOP to opt out and HELP for help. You are responsible for obtaining each recipient's consent. Mobile opt-in data is handled as described in the Privacy Policy and is never sold or shared for marketing. See also our SMS Terms.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide notice where appropriate. Your continued use after changes take effect constitutes acceptance.

21. Contact

Embra LLC
Support: support@embrallc.com
Mailing address: 117 S Lexington St, Harrisonville, MO 64701
Web: apps.embrallc.com

Zuba is a product of Embra LLC. These Terms govern the Zuba app and apps.embrallc.com.

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